FAQ Page2017-05-29T12:53:06+08:00

Frequently Asked Questions

We have collected all the questions from our customer over the past few years. Here are some of the answers from us.
Please bear with us if you cannot find your answer. Our update is done on monthly basic.
If there is any question that is not stated in the list, please kindly fill up our form . You will be entitled to a complimentary free gift.)

Where can I find out more about the Taste Better Membership programme or speak to customer service?2017-07-05T00:54:43+08:00

To contact us, you may call the Taste Better Hotline 607-5900626 or visit us at www.tbg.my for more information.

Is there an expiry date for the Taste Better Membership programme?2017-07-05T00:54:11+08:00

The Taste Better Membership programme account will expire after 6 months of inactivity.

How do I redeem my free birthday Iceberg Puff?2017-07-05T00:53:38+08:00

You must present your Identity Card for verification upon collection of your free Iceberg Puff on your birth date itself.

What are the other benefits of the Taste Better Membership programme?2017-07-05T00:53:03+08:00

Taste Better Members will enjoy:Taste Better Members will enjoy:
a. Earn 0.1 point when you spend RM1 – 1 point can be used as RM1b. A free box of 4pcs Iceberg Puff on the birthday itself (1 time)c. Birthday Special: 15% special discount during birthday month (1 time)d. Exclusive Monthly Promotion for members onlye. Member first-tasting programme.

How do I use points to redeem products?2017-07-05T00:52:06+08:00

Mention your Identity Card’s last 4 digits at Taste Better Aeon Mall Shah Alam, IOI Mall Puchong or Atria Shopping Gallery outlets. When you place your order, our cashiers will inform you of your points balance. You can then either redeem it or pay cash.

How does the Taste Better Membership programme work?2017-07-05T00:51:30+08:00

Mention your Identity Card’s last 4 digits at Taste Better Aeon Mall Shah Alam, IOI Mall Puchong or Atria Shopping
Gallery outlets. You are entitled to earn 0.1 point when you spend RM1.

Where can I purchase the Taste Better Membership Programme?2017-07-05T00:50:41+08:00

The Taste Better Membership Programme is available at Aeon Mall Shah Alam, IOI Mall Puchong and Atria Shopping Gallery at present. Visit our website member.tbg.my for the latest outlet updates.

How much does the Taste Better Membership cost?2017-07-05T00:49:40+08:00

The subscription fee for the Taste Better Membership is RM20 for a lifetime.

What is the Taste Better Membership Programme?2017-07-05T00:49:01+08:00

Taste Better Membership is a cardless points collection & rewards membership program.

Is it halal certified?2018-05-08T10:23:20+08:00

We use halal certified materials to produce the puff for our muslim customers. All our raw materials are certified by Malaysia Jakim. We are currently in the process of obtaining halal certificate for our central kitchen.

Why is your puff so delicious?2017-05-18T22:51:59+08:00

We have been spending years obtaining feedback to keep improving our puff. If you fall in love with our one bite puffs, do recommend to your friends and families. If there is something for us to improve, please kindly contact us, we wish to hear from you.

 

How can I store the puffs and what’s the best way to consume it?2017-05-18T22:57:58+08:00

We recommend our customers to freeze the puff to enjoy the best taste of the durians.

Freezing and reheating instructions can be found below:

Ways to freeze the puffs:

  • Place the puff in sealed bag and freeze it. ( To avoid durian smell spreading in your freezer )
  • Place the puff in a plastic container box.
  • Use a plastic bag to wrap our box and freeze it.

Ways to reheat the puffs:

  • Conventional/Toaster Oven: Preheat oven/toaster, place it nicely on plate (while the puff are in frozen condition) and bake for 45 – 60 seconds. The puff will have a crunchy surface with ice cream like paste inside.
  • Microwave Oven: Allow the puff to thaw, microwave it approximately 30 seconds on a medium setting.
  • Defrost naturally : Allow the puffs to defrost in room temperature for 40 minutes after taking out from the freezer.
请问你们有做活动赞助吗?2016-10-31T19:32:20+08:00

是的!2009成立至今,我们以各种形式赞助了许多的独中义卖会,非营利组织活动等等。

欢迎在籍学院生,大学生,独中生Email你们的活动赞助简历至chat@tbg.my. 谢谢

 

如何收藏一口吃榴莲泡芙?2017-05-18T23:00:39+08:00

感谢您对我们的支持,当你购买后,请尽快食用完毕,或者放进冷冻柜收藏(结冰零下). 我们的泡芙都是每天新鲜烘培,采用当季新鲜榴莲肉制作. 无添加!建议尽快食用完毕已保留最原始的风味!

 

How to keep the puffs to ensure best taste?2017-05-18T22:59:56+08:00

Please consume it as soon as possible for best taste as there is no preservative inside. Please keep them in the chiller when you are not eating. If you cannot finish them in the same day, please keep them in the freezer to ensure that the puff is in good condition.

error: Content is protected